These general terms and conditions regulate the relationship between Technopolis Bulgaria EAD and the persons using the website and the online store at www.technopolis.bg
- “WE”, “TECHNOPOLIS”, “THE COMPANY” means Technopolis Bulgaria EAD with headquarters and principal place of business: city of Sofia, Mladost residential quarters, 265 Okolovrasten put, Hypermarket Technopolis, registered in the commercial register of the Registry Agency with UIC: 130858590, tel.: 070012340, e-mail: email@example.com.
- “CPA” – means Consumers Protection Act;
- “PDPA” – means Personal Data Protection Act;
- “POSA” – means Postal Services Act;
- “SITE” – means Web Site located at www.technopolis.bg;
- “ONLINE STORE” – means the virtual store located at www.technopolis.bg, which provides the opportunity to purchase goods over the Internet;
- “USER” – means a person who uses the website’s features;
- “CONSUMER” – means a consumer in the meaning of the CPA;
- “PERSONAL DATA” – means personal data in the meaning of the PDPA;
- “CASH ON DELIVERY” – means cash on delivery pursuant to the POSA;
- “GENERAL TERMS AND CONDITIONS” - means these general terms and conditions.
By clicking on any link, button or application available on the site, with the exception of the link pointing to these terms and conditions, the user expressly and unconditionally agrees to these general terms and conditions for using the website and the online store.
The registration procedure of the website is absolutely voluntary and free. Registration is required only when using certain features of the website. The website can be viewed by the users freely without registration. To register, you need to fill the registration form, which you can find HERE
Mandatory fields are marked with an asterisk. Upon successful registration, users will receive a user name and password with which to enter their profile created on the website.
Only those goods which the system allows to be added to the user’s shopping cart may be purchased through the online store. All information on goods offered for sale through the online store, including, but not limited to technical characteristics, warranty, instructions for use, etc. is provided by the manufacturer, respectively importer of the product. Technopolis is not responsible for false, incorrect or inaccurately presented information, for accurate information presented in a misleading way, for discrepancies between the presented situation and the actual situation, as well as for misprints.
All prices shown on the website/online store are in Bulgarian levs and are valid only at the time of their publication. Technopolis reserves the right to change them without notice at any time. The prices on the website/online store are final and include all taxes and fees, except the price for delivery, which is indicated separately.
Legal Guarantee. Information for consumers. Alternative Dispute Resolution
All goods presented on the website and/or sold in the online store have a legal guarantee of conformity of goods with the contract of sale pursuant to Art. 112-115 of the CPA. The commercial guarantee does not affect the rights of consumers arising from the guarantee of Art. 112-115 of the CPA. Regardless of the commercial guarantee, the seller is responsible for the lack of conformity of consumer goods with the sales contract under the guarantee of Art. 112-115 of the CPA. You can find information on consumer rights deriving from the legal guarantee of Art. 112-115 of the CPA HERE
Call 070012340 to get all the information pursuant to Art.4 of the CPA, relevant to goods/services presented on the website and/or sold in the online store. Alternative dispute resolution bodies within the meaning of Art. 181n, para. 4 of the CPA are conciliation committees at the Commission for Consumer Protection. In the event of a dispute about a purchase made online you can also visit the website ОРС
This section refers to persons who are consumers within the meaning of §13, para.1, item 1 of the Supplementary Provisions of the CPA.
Only registered users who have accepted the general terms and conditions can place orders. To place an order, it is necessary to fill in the order form by following the procedure described HERE
The end price due for online order can be paid by:
- Cash on delivery
- Bank card payment
- Bank transfer
The availability of some of the payment methods can be limited for certain items. All payments are made in Bulgarian leva only. By accepting these terms and conditions the user agrees expressly and unconditionally, except for the “cash on delivery” payment, for all other cases, including but not limited to using the “Pick up from Store” option, to pay to Technopolis, in advance and in full amount, the purchase price of any item ordered from the online store. If paying via “cash on delivery”, upon delivery the buyer receives from the courier invoice/receipt indicating the purchase price and courier cost. The buyer hands over to the courier the total amount (including the purchase price and courier cost) and the payment is specified in the delivery and acceptance slip, verifying the delivery of the item, serving as a proof of receipt.
The distance sale contract between Technopolis and the user shall be deemed concluded at the time of confirmation of the specific order by Technopolis. By accepting these general terms and conditions the consumer expressly and unconditionally agrees that the confirmation of a concluded distance sale contract shall be done via the email they provided.
Online purchase on the installment plan
Users who wish to buy goods on the installment plan via the online store shall apply for a loan before a bank or financial institution.
Only users with online orders of total online price (excluding shipping costs) equal to or greater than 150 (one hundred and fifty) Bulgarian levs may apply for a loan regardless of the number and online unit selling price of the goods included in the order.
Applications are available only online through the user’s registered account at www.technopolis.bg, by clicking on “buy on the installment plan” button and following the established procedure.
Specific application and lending conditions are determined unilaterally by the bank or the financial institution, according to its loans policy.
For the conditions of the specific banks / financial institutions for financing of online purchases of goods from the online store:
The bank or financing institution shall notify the user by phone if the number of installments desired by the user needs to be changed. Technopolis is not involved in any way in financing the purchase, nor in any of the relationships regarding lending, including, but not limited to determining the conditions for applying for a loan, approval or denial of loan, determination of conditions and duration of the loan agreement, in effecting actions for enforcement, etc. Technopolis is not an agent and does not act as an intermediary for the benefit of any commercial bank or financial institution.
The delivery of goods purchased on lease through the online store shall be effected only after Technopolis has been notified by the respective bank or financial institution that the latter and the user have signed a loan agreement on paper for the entire purchase price of the respective order. Delivery time is 7 (seven) days from the day Technopolis receives the notification referred to in the previous sentence.
Delivery shall be done based on the information (first name, last name and personal identification number, address for delivery (work address or current address) indicated by the client in the loan agreement he/she signed.
The good/s must be received by the person who signed the loan agreement upon presenting an identification document, signing and printing his/her first and last name on the delivery slip, which certifies the delivery and acceptance of goods.
Section “Withdrawal from contract and refund of purchase price” of these general terms and conditions shall be entirely applied also in the cases where the distance contract concerns online purchase on the installment plan, with the difference that in the latter case, the user should make all his/her claims for reimbursement of the price paid directly to the relevant commercial bank or financial institution that financed the online purchase, subject of the withdrawal. For this purpose, the user shall send a request to the bank or financial institution that issued the loan, which refers to the bank account in which he/she wishes the amounts claimed to be reimbursed. To avoid any doubt, Technopolis Bulgaria EAD will not consider and will not satisfy any monetary claims made by the users in case of withdrawal from a contract for the online purchase on the installment plan.
Goods ordered via the online store are delivered only to addresses in the geographical territory of the Republic of Bulgaria. At delivery, the recipient signs a delivery and acceptance slip to certify the proper completion of the order. Delivery times of goods ordered via the online store are as follows:
1. For goods ordered by 2 p.m. Bulgarian time – 24 hours from the day following the day on which the order is confirmed.
2. For goods ordered after 2 p.m. Bulgarian time – 48 hours from the day following the day on which the order is confirmed.
3. For home appliances, the period is 72 hours as from the day following the order's confirmation date.
In any event, Technopolis reserves the right to unilaterally, without informing the consumer, to extend these periods by up to 12 days. Goods are delivered to recipients in a standard way – they are handed over against signature, as larger shipments (at the discretion of the person making the delivery) shall be delivered to the entrance of the building. If personal delivery to the recipient is impossible or difficult, the shipments shall be delivered as follows: 1. for business address of a person, whose place of work is at the address, by indicating the name and position / department of the person receiving the shipment. 2. for home address of a member of the household, by indicating the name of the person who received the shipment and their relationship with the recipient. In case the order cannot be delivered on first visit, through no fault of Technopolis and / or the courier (in case no one is present at the address, etc.), the person making the delivery leaves a notice stating the telephone number to which the recipient should call within three working days to fix a new deadline for delivery. In case the order cannot be delivered on the second visit, through no fault of Technopolis and / or the courier, the distance sales contract is automatically terminated, in which case, as a sanction for the buyer’s fault, Technopolis shall retain all sums paid by buyer. The provision referred to in the previous sentence also applies in cases where the recipient unreasonably refuses to accept the shipment.
Goods with status „Late delivery“ can be ordered with a separate order only. After confirmation of the order the goods will be delivered within 20 days from the day following the day of the order confirmation. For goods with status „Late deliver“, options „Cash on delivery“ and „Pick up from store“ are not available.
Pick up from Store
“Pick up from Store” is an option which provides the possibility of taking the item ordered from the online store from a chosen Technopolis Hypermarket. In order to benefit from the “Pick up from Store” option you have to: Order the item from the online store. Fill in all fields in the order form, and it is required to indicate a recipient of the item, as well as the Technopolis Hypermarket from which the item will be picked up. Pay the item price with a bank card or via bank transfer, and then receive an electronic confirmation by Technopolis for the order. The item should be picked up no later than thirty calendar days from the date of the electronic confirmation of the order; the pick-up is to be done only at the Technopolis Hypermarket indicated in the electronic confirmation; the person listed in the electronic confirmation by Technopolis is the only one authorized to pick up the item after presenting an identification document, order number and signing delivery and acceptance slip.
Withdrawal from a contract and refund of paid purchase price
Pursuant to art. 50 of the CPA, a consumer is entitled to withdraw from the distance contract without stating a reason, without compensation or penalty and without covering any costs, save for the costs provided for in art. 54, par. 3 and art. 55 of the CPA, within 14 days the date of acceptance of the goods by the consumer or a third party other than the carrier and indicated by the consumer or when the consumer has ordered in one order many goods that are delivered separately – from the date on which the consumer or a third party other than the carrier and indicated by the consumer has accepted the last good.
The right of withdrawal may be exercised only if the following conditions are met: The original packaging of the product is not opened and the integrity of the protective stickers on the packaging is not impaired. The consumer has given Technopolis the documents proving purchase of the good, namely a copy of the original invoice or copies of the original receipt, accompanied by the relevant delivery note.
In case the right to withdraw from a distance contract has been exercised, the consumer shall send or deliver the goods back to Technopolis no later than 14 days from the day on which the consumer informed Technopolis of his/her decision to withdraw from the contract. All direct costs associated with the return of the goods, including transportation costs, shall be borne solely by the consumer. The risk of accidental loss or damage is responsibility of the consumer until the goods are delivered by the consumer to Technopolis.
Reviews publishing of goods
Only registered users have the right to submit reviews of goods for publishing. Review publishing is not automatic and is done by Technopolis, after assessment about the appropriateness / credibility of its contents. Reviews shall be written in Bulgarian and shall contain, alone and only, the author’s objective opinion regarding the relevant good, which opinion should be based on the direct impressions of the author about the advantages and disadvantages of the good, established from the process of utilization.
Reviews with a content different from the above mentioned will not be published, including but not limited to reviews which are not relevant to the good for which they are published; reviews in which the opinion stated does not belong to the author or they are not based on the author’s direct impressions; reviews containing information about availability / price of the good elsewhere; reviews containing profanity, offensive, obscene, discriminatory and intolerant content, including such based on race, nationality, ethnicity, sex, origin, religion; reviews containing advertising messages and/or information about competitors; reviews whose content is against the professional and commercial ethics, undermines one’s credibility and good reputation, as well as reviews whose content is inappropriate and violates or provides risk of violation of one’s legal rights and interest.
Published reviews contain the author’s content, without editing or corrections, and solely express the author’s opinion only. Technopolis is not responsible for the contents of the published reviews.
I any case, Technopolis reserves its right, according to its own discretion, free of liability and without the requirement of explanation, not to publish any submitted reviews regardless of its content.
Protection of personal data
By accepting these terms and conditions, the user gives his/her express indefinite and unconditional consent, until its explicit written cancellation, his/her personal data to be collected, stored, processed and used by Technopolis and / or by third parties authorized by the company, including but not limited to: courier services companies, banks and others for the purpose of execution of the distance contract for selling and delivery of ordered goods; and in the case of online purchase by loan: in connection with the application for a loan and the execution of the loan agreement, marketing and promotional purposes and analyzes of Technopolis, participation in games, promotions and raffles organized by the company and for any other purposes not prohibited by law. The user may at any time receive information whether his/her personal data is being processed and used by Technopolis, and the purposes of processing and use. In addition to the abovementioned, in the cases of online purchase on the installment plan the user gives his/her explicit and unconditional consent, until its explicit written cancellation, his/her personal data to be exchanged freely between Technopolis and the bank to which the user has applied for a loan, respectively the bank which has issued the loan.
Review of the product. Returns
Upon receipt of the product the consumer is obliged to review it and if he/she finds evident shortcomings, missing accompanying accessories and / or missing documents required by the Bulgarian legislation, he/she shall immediately inform the person making the delivery. Failing this, the good is deemed to be approved and the consumer loses the right to claim that the product was delivered with evident shortcomings, missing accompanying accessories and / or missing documents required by the Bulgarian legislation, at a later date. Returns of purchased via the online store goods are carried under the provisions of the Consumer Protection Act and in accordance with the terms and conditions of their commercial warranty. Address for complaints: city of Sofia, Mladost residential quarters, 265 Okolovrasten put, Hypermarket Technopolis. For technical support, please call 02/92 11112.
Terms and conditions for "Standard assembly" of air conditioners HERE
This site is presented in Bulgarian and English, whereas in case of discrepancies the Bulgarian version shall prevail.